Pointe Coupee Home Health Named as Prestigious 2022 HHCAHPS HONORS Elite Recipient
New Roads, LA November 23, 2022 — Pointe Coupee Home Health has been named a 2022 HHCAHPS Honors Elite recipient by HEALTHCAREfirst, a leading provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for home health and hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.
HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2021 through March 2022. HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to recognize home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.
“We began our Annual Home Health Honors Award program ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Pointe Coupee Home Health on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Pointe Coupee Home Health, Jeanine Thibodeaux, RN CEO, credits her excellent staff for this achievement. She said, "I am pound of my staff for always going the extra mile to care for our community members. My staff cares for their patients as they would for their own family members. My staff’s dedication to community is inspiring, and I am proud to lead this team of professionals continually raising the bar for healthcare in our rural community."
Pointe Coupee Homebound Health Services has provided professional home health care to Pointe Coupee Parish residents, as well as to residents in parts of Iberville, Avoyelles, West Baton Rouge, and West Feliciana parishes, for over 35 years. We are Medicare and Medicaid certified and service many private insurance policy holders as well. We’re not just your healthcare team, we’re your neighbors!